Stakeholder Engagement

LGE’s Stakeholder Engagement

We engage stakeholders around the world in all aspects of our business activities. Well aware that building mutual trust with stakeholders is the most important factor to guaranteeing the long-term sustainable growth of a corporation, LG Electronics is opening a wide range of communication channels to respect and respond to the concerns of stakeholders.

Customers

Primary Responsibilities
  • - Increase customer satisfaction
  • - Supply safe products and services
  • - Fair marketing, provide accurate information
  • - Protect customer privacy
Communication Channels
  • - VOC (Voice of Customers)
  • - Customer Satisfaction Survey
  • - Corporate Client Questionnaire
  • - Standby by power 1W program
Details
  • - Receive customer opinions, transfer information to related departments, and offer feedback
  • - Annual outsource survey (domestic); bi-annual in-house survey (overseas)
  • - Inquire about current CSR status (environment, labor, human rights) at LGE
  • - Cooperation with Consumer Korea for “Stand by 2010 campaign”
View Customers

Shareholders/Investors

Primary Responsibilities
  • - Publish transparent management information
  • - Enhance investment value through increased efficiency of management
  • - Improve corporate value through CSR activities
Communication Channels
  • - General Meeting of Shareholders
  • - Earnings Release Presentations
  • - One-on-One and Group Meetings
  • - Announcement of Non-deal Road shows
  • - IR Website
Details
  • - Approve business performances and nominate directors on an annual basis
  • - Quarterly earnings release presentations and briefings on major issues
  • - Participate in conferences organized by securities firms; one-on-one meetings explaining business performances and other major issues
  • - One-on-one/Group meetings with visiting institutional investors
  • - Visits and one-on-one meetings with investors
  • - Publish important management information including legal obligations
  • - Release of IR-related information on website
View Shareholders/Investors

Business Partners

Primary Responsibilities
  • - Fair trade
  • - Prompt Payments
  • - Support partner activities related to CSR
Communication Channels
  • - Global Suppliers Day
  • - Supplier Suggestion System
  • - Supplier Satisfaction Survey
  • - Evaluation & Awards for Suppliers
  • - Support and Nurture Suppliers
Details
  • - LGE’s top 300 suppliers, LGE executives, and Purchasing Manager get together to share ideas on corporate vision and exchange results with each other
  • - Reflect the ideas of suppliers to improve R&D and the management process while also promoting mutual development
  • - Supplier survey on overall competency of LG Electronics includes ways to improve purchasing, product and service quality, R&D
  • - Incentives or penalties based on regular evaluation of supplier performance and transactions
  • - Raise competitiveness through personnel, training, and consulting support
View Business Partners

Community

Primary Responsibilities
  • - Minimize workplace impact on the immediate environment and its vicinity
  • - Respect local cultures and customs Promote notion of giving back to the community
  • - Hire local residents and contribute to local economies
Communication Channels
  • - Environmental Awards Conference
  • - ‘Life’s Green’ Class
  • - LG-IVI SLP (Science Leadership Program)
  • - LG Labor-Management Volunteer Corps
  • - Employee Volunteer Contest
  • - LG IT Angel
Details
  • - Raise public awareness on climate change and the environment
  • - Tour hands-on science classes at Korean elementary and middle schools
  • - Nurture talented youth around the world through environmental education and volunteering
  • - Volunteer Corps comprised of LGE labor union members and office workers for relief efforts in disaster-stricken areas Support employees who do volunteer work
  • - One-on-one visits and training for the underprivileged to help bridge the digital divide
View Community

Employees

Primary Responsibilities
  • - Protect human rights and respect diversity
  • - Fair evaluation and rewards
  • - Continuous career development opportunities
  • - Secure safe and healthy work environments
Communication Channels
  • - Digital Board
  • - Open Communication
  • - VOE (Voice of Employees)
  • - LG Way Survey
Details
  • - Representative organ for general and administrative workers, delivering member opinions to management through the Digital Board Council
  • - Communication efforts in a variety of forms such as special lectures, conferences, and field visits between management/leaders and general employees
  • - Survey to understand improvement tasks and provide input to management
  • - Survey to gauge employee satisfaction and needs
View Employees

Federal/Local Governments

Primary Responsibilities
  • - Comply with all regulations
  • - Pay taxes
Communication Channels
  • - Specialized Committee to Respond to Environmental Regulations on Products Consumer Policy Committee
  • - PL Committee
Details
  • - Provide advice to comply with environmental regulations handed down from Korean Agency for Technology and Standards
  • - Deliberate and settle consumer policies at Fair Trade Commission
  • - Discuss Korea Electronics Association’s (KEA) PL policies and related issues
View Federal/Local Governments

Civic Groups/International Organizations

Primary Responsibilities
  • - Reduce greenhouse gas emissions
  • - Participate in and support efforts to address global social issues
Communication Channels
  • - Business Conferences
  • - Korean Committee for Carbon Disclosure Project (CDP)
  • - United Nations Environment Programme (UNEP)
  • - World Food Program (WFP)
  • - International Vaccine Institute (IVI)
Details
  • - Discuss and cooperate on consumer issues and policies
  • - Release facts on carbon emissions and discuss how to address climate changes
  • - Co-host Champions of the Earth ceremony (2010-2012)
  • - Work together on eradicating starvation in African countries such as Kenya and Ethiopia
  • - Assist a Science Leadership Program (SLP) to supply vaccines for underdeveloped countries and foster young talent around the world
View Civic Groups/International Organizations

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